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Garden centers, internet stores, toy stores, gift shops, and specialty stores are our best customers. In turn, our articles are sold and distributed by companies supplying supplies to hotels, town halls, schools, toy libraries, playgrounds, etc.
 
Important information for the correct sale of MASGAMES products:
MASGAMES products tend to be larger, complex and heavier than usual.
It is for this reason that the distributor has to understand that these products have a higher complexity than usual, there can often be incidents because, for example, a customer breaks a piece of wood during assembly or incorrectly installs a swing anchor.
Our technical service can help you. Also our YouTube channel can find very useful information:
https://www.youtube.com/masgamesactivetoyssl
 
To avoid incidents, it is interesting that customers, before setting up a swing or playground, enter our YouTube channel so that they can see the installation advice that we give. In any case, when the client receives a MASGAMES product, he receives a sheet with the information from our YouTube channel and a mobile phone to provide technical support if required. It is also important that our distributors look at our YouTube channel so that they can give better customer service, these two videos are especially important: Tricks to set up a wooden playground and How to set up a Masgames wooden swing.
Product reception
The distributor must advise his client that he has to plan a little for the reception of said product, since they are usually bulky or heavy products, it is likely that he will need help from a relative, neighbor or friend. The assembly also needs to be done between two or more people. You can also hire the service of a waiter to help unload the products. The transport of the merchandise is to the door of the street of your house. Carriers are not obliged to bring the product into the house or to raise it to a floor if this is the case, unless a "waiter" service is previously contracted. In most cases, if the client is notified in advance, they will usually find help.
Mounting
The products come unassembled but all come with assembly instructions so families can do it without the help of a professional. There are videos on the MASGAMES YouTube channel that explain how to assemble them and, as we have mentioned before, they also have technical help via phone or email.
Wood with cracks
Wood is a living material that expands and contracts according to temperature and humidity conditions. This is why the wooden sticks are a few millimeters less in diameter than the corners because they expand. Throughout the year, more or less large and long cracks may appear in the wood, in summer they will be at their maximum and in winter, if the weather is humid, they will be at their lowest point. You do not have to do anything with the cracks, they should not be covered and you do not have to worry about them.
Wood treatment
The autoclave treatment guarantees the resistance of the wood to prolonged weathering, humidity, rot, sun, temperature and against possible insect pests (10-year guarantee). It is a non-toxic and arsenic-free treatment. Our wood is treated in an autoclave by impregnation, which ensures that the entire thickness of the wood receives the same treatment. If the swing has green or white mold this is normal. Stored woods, together with the temperature, favor the growth of mold. This mold will disappear with a cloth, and precisely because of the autoclave treatment that moistens the wood, once dry it will prevent this mold from appearing ever again.
What type of wood do we use and which is better?
All our woods come from firs and small pines for their solidity and resistance. This wood is more resistant than that of large trees and, in addition, it comes from renewable forests. You should also know that the same wood cut in a round or square shape changes its aesthetic appearance, but not its resistance and safety. Square wood does not expand as much, so it tends to have fewer cracks than round wood. This is because the wood is carved from the edges inward. In addition, the wood has been allowed to dry naturally before cutting.
Does the swing move a little, is it normal?
MASGAMES swings have strong metal corners that grip the swing poles well. Although these corners make the swing very safe, the structure of the swing moves laterally. This is because the wooden posts have a little slack with respect to the corners. This must be the case because wood expands and contracts according to humidity and temperature conditions and therefore cannot be adjusted to the millimeter of metal corners. It should also be borne in mind that when children swing, they force themselves back and forth, therefore, lateral movement is unnatural in a swing structure.
What is the difference between a playground for domestic use and one for commercial or public use?
There are two types of safety regulations for playgrounds, the one for private use, that is, for the garden of a private house (EN71-8: 2012) and the rest, that is: Neighborhood Communities, Schools, Restaurants, Hotels and Town councils (EN1176-1177). The difference between one and the other is the strength and thickness of the structure and the type of seats they carry (if they have swings), the safety distances, etc. For example, the seats of household swings are made of plastic or wood and ropes. On the other hand, those for commercial or public use are made of rubber with chains. In addition, the structures are much thicker and stronger in the case of commercial swings. They are designed for a much more intensive use.
Swings maintenance
The metal parts do not require any particular maintenance. However, depending on the geographical area (seaside), some coatings can be damaged. In case of corrosion of some components, rust must be avoided with the help of a suitable product. The customer should be informed that the condition of the surface of the different elements must be checked frequently, especially the fixing points at the level of the upper cross member. If the carabiner hooks and fixtures have a level of wear greater than 10% of their thickness, it is appropriate to replace them with elements of identical design. The swing must also be greased from time to time, in places of strong friction with suitable gel lubricants. The customer must also monitor the condition of the floor on which the swing or outdoor product is installed. All stones or other objects that could injure users in the event of a fall must be removed.
Safety
It is advisable to carry out some checks regularly: avoid the presence of sharp edges, replace the missing bolt covers, retighten the nuts and bolts if necessary. Obviously, the product must be prevented from constituting a hazard.
The 11 most frequent questions about swings
On our website you will find a report of the most frequent doubts that arise when purchasing a swing, it is also very interesting to read it:
http://www.masgames.es/pdf/Catalogos%202019/Las-11-dudas-sobre-columpios-mas-frecuentes.2.pdf
Do not hesitate to call us or send us an email if you need more commercial or technical support:
Tel 935 686 506 or 650 501 140 Email: info@masgames.com

Garden centers, internet stores, toy stores, gift shops, and specialty stores are our best customers. In turn, our articles are sold and distributed by companies supplying supplies to hotels, town halls, schools, toy libraries, playgrounds, etc.

 

Important information for the correct sale of MASGAMES products:

MASGAMES products tend to be larger, complex and heavier than usual.

 

It is for this reason that the distributor has to understand that these products have a higher complexity than usual, there can often be incidents because, for example, a customer breaks a piece of wood during assembly or incorrectly installs a swing anchor.

 

Our technical service can help you. Also our YouTube channel can find very useful information:

https://www.youtube.com/masgamesactivetoyssl

 

To avoid incidents, it is interesting that customers, before setting up a swing or playground, enter our YouTube channel so that they can see the installation advice that we give. In any case, when the client receives a MASGAMES product, he receives a sheet with the information from our YouTube channel and a mobile phone to provide technical support if required. It is also important that our distributors look at our YouTube channel so that they can give better customer service, these two videos are especially important: Tricks to set up a wooden playground and How to set up a Masgames wooden swing.

 

Product reception

The distributor must advise his client that he has to plan a little for the reception of said product, since they are usually bulky or heavy products, it is likely that he will need help from a relative, neighbor or friend. The assembly also needs to be done between two or more people. You can also hire the service of a waiter to help unload the products. The transport of the merchandise is to the door of the street of your house. Carriers are not obliged to bring the product into the house or to raise it to a floor if this is the case, unless a "waiter" service is previously contracted. In most cases, if the client is notified in advance, they will usually find help.

 

Mounting

The products come unassembled but all come with assembly instructions so families can do it without the help of a professional. There are videos on the MASGAMES YouTube channel that explain how to assemble them and, as we have mentioned before, they also have technical help via phone or email.

 

Wood with cracks

Wood is a living material that expands and contracts according to temperature and humidity conditions. This is why the wooden sticks are a few millimeters less in diameter than the corners because they expand. Throughout the year, more or less large and long cracks may appear in the wood, in summer they will be at their maximum and in winter, if the weather is humid, they will be at their lowest point. You do not have to do anything with the cracks, they should not be covered and you do not have to worry about them.

 

Wood treatment

The autoclave treatment guarantees the resistance of the wood to prolonged weathering, humidity, rot, sun, temperature and against possible insect pests (10-year guarantee). It is a non-toxic and arsenic-free treatment. Our wood is treated in an autoclave by impregnation, which ensures that the entire thickness of the wood receives the same treatment. If the swing has green or white mold this is normal. Stored woods, together with the temperature, favor the growth of mold. This mold will disappear with a cloth, and precisely because of the autoclave treatment that moistens the wood, once dry it will prevent this mold from appearing ever again.

 

What type of wood do we use and which is better?

All our woods come from firs and small pines for their solidity and resistance. This wood is more resistant than that of large trees and, in addition, it comes from renewable forests. You should also know that the same wood cut in a round or square shape changes its aesthetic appearance, but not its resistance and safety. Square wood does not expand as much, so it tends to have fewer cracks than round wood. This is because the wood is carved from the edges inward. In addition, the wood has been allowed to dry naturally before cutting.

 

Does the swing move a little, is it normal?

MASGAMES swings have strong metal corners that grip the swing poles well. Although these corners make the swing very safe, the structure of the swing moves laterally. This is because the wooden posts have a little slack with respect to the corners. This must be the case because wood expands and contracts according to humidity and temperature conditions and therefore cannot be adjusted to the millimeter of metal corners. It should also be borne in mind that when children swing, they force themselves back and forth, therefore, lateral movement is unnatural in a swing structure.


What is the difference between a playground for domestic use and one for commercial or public use?

There are two types of safety regulations for playgrounds, the one for private use, that is, for the garden of a private house (EN71-8: 2012) and the rest, that is: Neighborhood Communities, Schools, Restaurants, Hotels and Town councils (EN1176-1177). The difference between one and the other is the strength and thickness of the structure and the type of seats they carry (if they have swings), the safety distances, etc. For example, the seats of household swings are made of plastic or wood and ropes. On the other hand, those for commercial or public use are made of rubber with chains. In addition, the structures are much thicker and stronger in the case of commercial swings. They are designed for a much more intensive use.

 

Swings maintenance

The metal parts do not require any particular maintenance. However, depending on the geographical area (seaside), some coatings can be damaged. In case of corrosion of some components, rust must be avoided with the help of a suitable product. The customer should be informed that the condition of the surface of the different elements must be checked frequently, especially the fixing points at the level of the upper cross member. If the carabiner hooks and fixtures have a level of wear greater than 10% of their thickness, it is appropriate to replace them with elements of identical design. The swing must also be greased from time to time, in places of strong friction with suitable gel lubricants. The customer must also monitor the condition of the floor on which the swing or outdoor product is installed. All stones or other objects that could injure users in the event of a fall must be removed.

 

Safety

It is advisable to carry out some checks regularly: avoid the presence of sharp edges, replace the missing bolt covers, retighten the nuts and bolts if necessary. Obviously, the product must be prevented from constituting a hazard.


The 11 most frequent questions about swings

 

On our website you will find a report of the most frequent doubts that arise when purchasing a swing, it is also very interesting to read it:

http://www.masgames.es/pdf/Catalogos%202019/Las-11-dudas-sobre-columpios-mas-frecuentes.2.pdf

 

Do not hesitate to call us or send us an email if you need more commercial or technical support:

Tel 935 686 506 or 650 501 140 Email: info@masgames.com

 

Pol. Industrial Montguit, C/Tona, 14 - 08480 Ametlla del Vallès (Barcelona)

Phone: 0034 902 104 314 / 0034 935 686 506 - Cell: 0034 650 501 140

Schedule from Monday until Thursday from 8 to 17 hours. Friday from 8 to 15 hours.

info@masgames.com

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En nombre de la empresa y de acuerdo con lo que establece el Reglamento EU 2016/679 en materia de Protección de Datos de Carácter Personal, le informamos que los datos recogidos en este documento serán incluidos en un fichero bajo la responsabilidad de Masgames Active Toys, S.L. Tratamos la información que nos facilita con la finalidad de cumplir los compromisos entre las partes, así como enviarle publicidad relacionada con nuestros productos y servicios por cualquier medio (postal, email o teléfono) e invitarle a eventos organizados por la empresa. Los datos proporcionados se conservarán mientras no solicite el cese de la actividad comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en Masgames Active Toys, S.L. estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos, y ejercitar sus derechos de acceso, rectificación, cancelación, supresión, portabilidad y oposición, puede dirigirse a info@masgames.com